Terms of purchase

Returns and Refunds We offer a 30-day return policy from the date of receipt of your item. To be eligible for a return, the item must be unused, in the same condition as you received it, and in the original packaging with tags still attached. You must also have the receipt or proof of purchase. Contact us at info@neckone.se to start a return. We will send you a return shipping slip and instructions for the return. Items returned without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards. According to European Union legislation, you also have a 14-day right of withdrawal from the date of receipt.

Once we have received and inspected your return, we will notify you if the refund has been approved. Approved refunds are automatically refunded to the original payment method within 10 business days. Please contact us if you have not received the refund within 15 working days of the approval of the return.

Delivery and Processing We process all orders within 1-5 working days. In the event of a sudden increase in volume, delays may occur. We will inform you of any longer delays. Estimated delivery time is 1-5 working days from the treatment date.

Contact information If you have questions or concerns regarding our terms of purchase, please contact us at info@neckone.se .