Refund policy

We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@neckone.se.

If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us if you have any questions about returns at info@neckone.se.

Damages and problems - Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the problem and make it right.

Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges - The fastest way to ensure you get what you want is to return the item you have and, once the return has been approved, make a separate purchase for the new item.

European Union 14-day cooling-off period - Notwithstanding the above, you have the right to cancel or return your order within 14 days if the goods are shipped within the European Union, for any reason and without explanation. As above, your item must be in the same condition as you received it, unused or unworn with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you when we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive the refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If it has been more than 15 business days since we approved your return, please contact us at info@neckone.se.